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Due to recent health concerns amidst the global spread of COVID-19, CTZN Cosmetics is immediately switching to a no-refund policy. Customer safety and hygiene is our number one priority, and in order to enforce the highest level of hygiene and the prevention of germs spreading further, we have to take precaution and disallow customers from being able to send back a product that has already been touched. 

We hope you understand this decision and in order to prevent customers from being unhappy with their purchase, we have made sure to include a Get Matched online tool, arm swatch images, and the option to view each NUDIVERSAL shade on 9 different skin tones! If this does not suffice, we also encourage you to email us a selfie with no makeup to hello@ctzncosmetics.com and our expert shade matcher will recommend your perfect nude (LIPSTROKE + NUDIVERSAL)!

If you need any guidance at all with choosing your shades, or choosing products for someone else as a gift, we are more than happy to assist! We want to do whatever we can to ensure you will have no reason to request a refund  

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